Reduce support costs and improve service with IT FACTORY Service Management.
A centralized system
IT FACTORY Service Management is a centralized system that improves collaboration between support staff and provides customers with web-based support services. It helps you to ensure that customer requests and complaints are dealt with promptly and consistently and provides customers with fast access to a wealth of solutions and information.
Increase customer satisfaction
IT FACTORY Service Management lets you turn knowledge into a valuable enterprise asset. All service-related data is stored centrally, creating a huge bank of knowledge that is shared by your support staff. Advanced support-management features let you assign employees to cases as they arise and track progress through to resolution.
Help customers help themselves
Service Management provides your customers with a full range of web-based support services, saving them time and you money. |
 |
|
|
Improves information sharing
Provides a centralized, shared support database in collaborative environment.
Advanced
self-service capabilities
Allows for web-based solutions
for round-the-clock availability.
Better service
Case tracking functions
for monitoring case resolution
progress.
Always assigned
to the right person
Effective system for
delegating cases to support
staff. |
Easy
administration
Consistent
keyword-based administration
panel enables quick modification.
Customizable,
upgradeable, scalable
Built
with the award-winning
IT FACTORY Architecture and Tools.
Multiple
platform compatability
Server
- IBM Domino 5.x or higher.
Any Notes supported OS,
i.e. Windows, Unix, AS
400. Client - Lotus Notes
5.x or higher. |
|
