IT FACTORY® CRM

Manage your customer relationships more productively, leveraging the systems, knowledge and business processes you already have!

Better customer care

IT FACTORY CRM is a fully customizable and easily integrated Notes application that provides both rich functionality and a collaborative environment.

All main processes

CRM covers all main processes in the entire sales and marketing life cycle, including automation of marketing campaigns, complete track of activities and correspondence, and a full summary of all steps in the sales process. Web deployment features make it easy to share information and stay ahead, also when out of office.

Included modules

• Lead Management
  Lets sales and marketing forces gather, manage and share information in order to qualify leads and promote them. Keeps track of all steps in the sales process.

• Activity Management
  This structure allows companies to mange and schedule activities on different levels, leveraging the calendar and messaging functions in Lotus Notes.

• Campaign Management
  Lets companies target specific segments of their market and automates mail merge and campaign execution.

• Sales Prospect Management
  Lets you handle leads and customers that are paying/have shown interest in a specific product/service. Offers the ability to identify and insert information about the product to be sold and automate proposal and order creation.

• Forecasts
  Lets you record your sales forecasts and compare them with budgeted figures, also stored within the system. Comprehensive reports make it easy to track forecast on different levels, such as products, departments, and sales responsible.

• Other business partners
  You can manage virtually all your business partners, even competitors, in IT FACTORY CRM.